Customer Service Course at Caterpillar

Every job, no matter what it is, requires a level of customer service. To ensure you have the 5 stars skills you need for your next step, sign up to the Foundation of Lights Level 1 Customer Service course.

The course runs every Monday and Tuesday from June 17th until Aug 5th, 10am until 3pm each day.

On the course you will learn the following:

Weeks 1-7 Mondays

Visit us at the Learning Centre of Light to look at the principles of customer service and take part in group work, workshops and lessons on what makes effective customer service and the importance of this to any organisation. Look at customer needs & satisfaction and positive and negative examples of this. You will also look at how a customer service team operates and works together.

Weeks 1-7 Tuesdays

Gain valuable customer service experience in a placement supported by progression workers and Foundation of Light tutor.

Week 8

Work alongside tutors to identify the next steps in your journey

To get registered onto the course email Craig.Martin@foundationoflight.co.uk

The course will be taking place at Caterpillar UK, Learning Centre Of Light, Judson Rd, North West In Est, Peterlee, SR8 2QS

Posted in General News on Jun 14, 2019


Share this story